Processing & Shipping Policy
SHIPPING & PROCESSING TIMES:
When will my order ship?
Remember, you're shopping custom made and sometimes items are made-to-order - it takes time. Orders are usually shipped within 24-48 hours however; sometimes it can take upwards of 7-14 business days depending on the current order volume/supply delays due to COVID19. Orders are always fulfilled in the order they are received.
Tracking information is updated within 24-48hrs after your order has been shipped. If you have any questions on your tracking information, please email us at firstname.lastname@example.org
I received my package, but they were broken and/or missing.
We package our items carefully, but sometimes due to carrier handling and delays; it may arrive damage.
If your order arrives damaged, send us an email at email@example.com with your order number and a photo of the broken/missing item/s. We will be happy to help.
INTERNATIONAL SHIPPING POLICY:
Of course we ship international! You can check shipping cost by preparing a "fake order" and continue until you are able to enter your shipping information. The cost of shipping is determined by the package weight and shipping speed you choose.
Please remember that it is the customer's responsibility to pay all duties and taxes associated with the shipment, PTSFAB LLC will not cover these. If you fail to pay these fees, your order will be shipped back and a 10% restocking fee plus shipping charges will be subtracted from your total refund.
How can I update, cancel or get a refund for my order?
Refund policy: Due to the nature of our products, all sales are final.
Cancellation policy: Minimum 24-hour notice of cancellation is required after your purchase. No orders will be canceled/refunded after the 24-hour window has passed.
Update an order: Email us at firstname.lastname@example.org and be sure to include your order number and we will respond back within one business day.
Special order/pre order or custom parts are not refundable or returnable. 100% of payment is due before production of item ordered is started.
Pre orders on newly developed parts/kits that are currently in production stages do not have a specified time frame for completion. We do our best to keep time frames as strict as possible. Due to material/part shortages these time frames may be extended.
Parts: Parts that are not manufactured by PTSFAB are subject to a 30% restocking fee.